Terms of Service

Last updated: 12 July 2026

Draft. This document is a working draft and has not yet been reviewed by legal counsel. It will be finalized before paid subscriptions go live.

1. Who we are

LimeliJourney is an affiliate tracking and attribution platform operated by Lime Lift ("we", "us"). Contact: hello@limelijourney.com.

2. The service

LimeliJourney provides tracking links, conversion pixels, a first-party tracking SDK, affiliate program management (offers, campaigns, creatives, payouts, caps), reporting, an affiliate portal, platform email sending, and AI features (the LimeliChat assistant and the AI Creative Studio). Features and allowances depend on your subscription plan as described on our pricing page.

3. Accounts and acceptable use

• You are responsible for the accuracy of the data you track and for having the right to track it, including any consent your visitors' jurisdiction requires.
• You may not use the service for unlawful, deceptive or fraudulent traffic, or to track content that is illegal in your operating jurisdictions.
• Team seats are for your organization's staff; credentials must not be shared outside it.

4. Subscriptions, billing and overage

• Plans are billed monthly in euros, in advance for the plan fee. Prices exclude VAT where applicable.
• Usage beyond your plan's included allowances (conversions, clicks, seats, tracking domains, AI credits, email volume) is billed in arrears on your next invoice at your tier's published overage rates. We do not stop tracking when you exceed an allowance.
• Payments are collected through Mollie, our payment provider. You authorize recurring charges when you complete Mollie's hosted checkout; you can withdraw the mandate at any time by contacting us or via your payment method's issuer.
• Invoices are itemized and available in your workspace before and after collection.

5. Trials and cancellation

• Free trials give access to the full platform; no payment method is required to start one. At the end of a trial your workspace converts to a paid plan only with your explicit agreement.
• You may cancel a monthly subscription at any time, effective at the end of the current billing period. Amounts already invoiced, including accrued overage, remain payable.
• On termination you may request an export of your data within 30 days, after which we may delete it.

6. Your data

Data you bring to the platform (affiliates, advertisers, offers, tracking events) remains yours. Each customer's data is isolated per tenant. We process it only to provide the service, as described in our privacy policy.

7. Availability and support

We operate the service on AWS infrastructure and aim for high availability, but the service is provided "as is" without an uptime guarantee unless your plan includes a written SLA. Support is available in-app and by email.

8. Liability

To the maximum extent permitted by law, our aggregate liability arising out of the service in any 12-month period is limited to the subscription fees you paid in that period. We are not liable for indirect or consequential damages, including lost profits or lost attribution data caused by factors outside our control.

9. Changes

We may update these terms; material changes will be announced to workspace administrators at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.