Privacy Policy

Last updated: 12 July 2026

Draft. This document is a working draft and has not yet been reviewed by legal counsel. It will be finalized before paid subscriptions go live.

1. Who this covers

This policy covers visitors to limelijourney.com, our customers (workspace users), and the end users whose interactions our customers track through the platform. LimeliJourney is operated by Lime Lift. Contact: hello@limelijourney.com.

2. Data we collect on this website

• The trial and contact forms collect the details you type: name, work email, company, and estimated volume. We use them to respond to you and set up your workspace. This marketing site sets no analytics or advertising cookies.

3. Data our customers process through the platform

Customers use LimeliJourney to track marketing interactions: clicks, impressions, leads, conversions, and associated attribution data (identifiers such as click IDs, sub-IDs, IP-derived metadata, and cookie identifiers set on the customer's own domain). For this data the customer is the controller and we are a processor: we store and process it solely to provide tracking, attribution and reporting to that customer. Each customer's data is isolated per tenant, and staff access within a workspace can be further scoped by role.

4. Where data lives and who touches it

• Hosting: Amazon Web Services (primary region: US West, Oregon). Data is encrypted in transit and at rest.
• Payments: Mollie B.V. (Netherlands) processes subscription payments. Card and bank details are entered on Mollie's hosted checkout and never reach our servers; we store only payment status, mandate references and invoice records.
• Email: platform emails are sent via Amazon SES. Bounce and complaint signals are processed to protect deliverability.
• AI features: LimeliChat and the Creative Studio run on Amazon Bedrock inside our AWS account. Your workspace data is not used to train foundation models.

5. Cookies

The marketing site uses no tracking cookies. The application uses strictly necessary cookies and tokens for authentication and session state. Tracking cookies created by the platform's SDK are first-party cookies on our customers' own domains, governed by the customer's privacy policy and consent mechanism.

6. Retention and deletion

Workspace data is retained for as long as the subscription is active. After termination, customers can request an export within 30 days, after which data may be deleted. Lead-form submissions are kept only as long as needed to handle the inquiry.

7. Your rights

Depending on your jurisdiction (including under the GDPR), you may have rights to access, correct, export, restrict or delete personal data we hold about you. Requests: hello@limelijourney.com. If you are an end user of a site tracked by one of our customers, please direct requests to that company; we support our customers in fulfilling them.

8. Changes

We will post updates to this policy here and notify workspace administrators of material changes.